Axcess Payments Group Refundplus™, the first fully gateway integrated refund protection solution that turns refunds from a cost centre into a new revenue stream for merchants trading across travel, events, hospitality and ticketing.
Built directly into the Axcess Payment Gateway, Refundplus™ is embedded by design, not bolted on as an afterthought. Refundplus™ enables merchants to offer customers a 100% pre travel or pre event refund in over 20 different circumstances where an unforeseen happening frustrates their ability to travel or use the purchased ticket without the merchant funding the refund themselves.
Key benefits at a glance
- Fully integrated into the Axcess Payment Gateway
- No third-party checkout friction
- No impact on original booking income
- Merchant controlled pricing and experience
Refund protection without checkout friction
Traditional refund protection models rely on third party providers. Customers are redirected away from the merchant checkout, asked to engage with unfamiliar brands and complete additional steps. The consequences are well-known: confusion, abandoned baskets and lost trust. Refundplus™ removes this friction entirely.
What changes for the customer
- Refund protection is offered directly at checkout
- No redirects or external providers
- Clear opt in within the booking journey - the purchase flow stays intact,
- A consistent, secure and branded experience
What changes for the merchant
- Conversion rates improve
- A new income stream opens
- Refunds due to customer circumstance cancellations cease to be a cost1
A commercial win for travel, events and hospitality
Refundplus™ is designed to deliver value for both sides of the transaction. Customers gain peace of mind while merchants unlock new, low risk ancillary revenue.
- New ancillary revenue at zero risk
- Typical customer opt in rates of 5 to 25 percent
- Merchant controlled consumer pricing with a self administered net margin uplift per transaction
- Reduced disputes and lower chargeback exposure
How Refundplus™ works
Refundplus™ is simple for customers and fully managed for merchants. Because Refundplus™ is gateway native, there is no compromise on settlement flows or booking income..
At checkout:
- Customers opt in during the payment journey
- Refund protection is applied to the full basket
If the customer cannot travel or attend: Refund applications apply to 20 plus common pre-departure events such as;
Refund handling is fully managed for the Merchant - no additional workload or expense:
- 100 percent of the total paid basket value
- Paid back to the original payment card
- Fully managed claims journey
- Fast and transparent processing
As a fully gateway native service, Refundplus™ provides a real-world chargeback defence that is absent from third-party vendor refund programmes that rely on paying the refund to an un-associated bank account rather than the actual customer card account used in the original purchase transaction - a further protection of customer trust.
Why Refundplus™ matters now
‘Travel and events are under constant pressure from rising chargebacks, tighter margins and increasing customer expectations around flexibility. Refundplus™ addresses these challenges head-on.’
- Increased conversion rates
- Protection of earned revenue
- Lower chargeback exposure
- Stronger customer confidence at purchase
- Zero financial exposure
Protecting brand integrity and relationships
In competitive travel, events and hospitality markets, brand trust is critical. Refundplus™ keeps the experience where it belongs - with the Merchant.
Brand and data control
- Consistent merchant branding throughout
- Full control of pricing strategies
- No third-party data capture or repurposing
- Improved long-term customer relationships
Merchants retain total ownership of both the transaction and the customer relationship.
The Axcess Gateway is your platform for innovation
- Refundplus™ is the first in a series of planned developments from Axcess Payments Group focused on smarter payments, stronger protection and commercially aligned innovation.
- Refunds no longer need to be a liability.
- With Refundplus™, they become an opportunity.
Ask an expert - https://calendly.com/refund-plus/refund-plus
1 Subject to programme terms & conditions
